tech support conversation…
Conversation I had with tech support at onlinesheetmusic.com
I would normally not print this kind of stuff, but it really irritated me that everything I wrote had to be repeated two or three times.
Please wait, an operator will be with you shortly. Your request is important to us. Please wait, an operator will be with you shortly. You are now chatting with Bill A (Customer Support) - Customer Support 13:18 Bill A: Hi 13:18 Kae Verens: hi - having trouble printing a sheet I just purchased. invoice number 80300 13:18 Kae Verens: I use Linux. not Windows or Max 13:18 Kae Verens: Mac, I mean 13:20 Kae Verens: the Instant Print does nothing, and the Online Sheet Music Viewer requires Windows or Mac to run (I don't use either) 13:21 Bill A: Can you please try to print it,Mac or P.C 13:22 Kae Verens: I DO NOT USE MAC OR PC. I've said that twice already. 13:22 Bill A: I have reset you print rights , whenever you want print your music, you can easily take your print. 13:25 Kae Verens: clicking Print on the big green button does not work. I get a 20...40...60...80... notification, then "ERROR Please contact support at firstname.lastname@example.org" 13:25 Kae Verens: As I said already, "the Instant Print does nothing" 13:26 Bill A: Please open the viewer by using your Email address (that you registered with us) and password (that you use at the time of login through our website). Then click on the synchronize button that is under the Score list looks like (Z). Then you can transpose, play and print your purchased songs. 13:26 Kae Verens: What viewer? 13:26 Bill A: Please Install the Online Sheet Music Viewer 1) Download the viewer - ( http://www.onlinesheetmusic.com/download.aspx ) 2) Run the installer 13:26 Bill A: After installing open the viewer by using your Email address and password. Then you can play, transpose and print your music sheet. 13:27 Kae Verens: I am going to say this once more: I AM NOT USING PC OR MAC. I use Linux. the link you are pointing at gives downloads for PC and for Mac. There is no download for Linux. I cannot install your software. 13:28 Kae Verens: just give me the PDF. I can print it out directly... 13:28 Bill A: Please hold for a moment. 13:31 Bill A: Unfortunately, You can only take the prints, that’s why we do not have PDF. 13:32 Kae Verens: Then I would like a refund. There was no notification before my purchase that I would need to install software to print my purchase. 13:33 Bill A: Do you want refund? 13:33 Kae Verens: I just said that. 13:34 Bill A: I have refunded your money back to your account. Please allow 1-2 business days for the refund to appear on your statement. 13:34 Kae Verens: Thank you. 13:34 Bill A: You are most welcome. 13:35 Bill A: Thanks for chatting with us. Have a nice time. Bye!
At times, I thought I was conversing with a bot.